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Intakes, terms and feedback rounds are agreed by phone. Telsmart writes them on the client record, and catches the candidate calls your consultants miss while they interview.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
Not a log line that says a call happened. The intake, the terms and the feedback, on the client record.
Intake briefings, terms and feedback rounds, written out and filed on the client record. Sync to your CRM, or to your ATS through the webhook and API.
See AI call summaries →When nobody can pick up, the candidate gets an SMS with a one-tap Call link from the agency number. They call back into the desk, not into a private voicemail.
Every consultant calls out on the agency number. Candidates learn to recognise it, and a recognised number gets answered. Personal numbers stay private.
A call menu sends clients to their consultant and candidates to the first free desk. After hours, a message and a callback task. Built in six questions, tested before it goes live.
Clients and candidates call the agency number, and every call, summary and callback stays on the agency’s record. A resignation takes a person, not a pipeline.
Intakes, feedback rounds and callbacks land on the client record. HubSpot today, more connectors keep landing; your ATS connects through the webhook and API, sector tools on the Custom plan.
HubSpot
Salesforce
Microsoft Teams
Microsoft DynamicsAnd many moreBeyond the summary
Every summary is text your AI assistant can read. Connect the one your team already uses and ask which candidates mentioned another offer, which clients changed the brief, which intakes still have no shortlist. The answer comes from the calls, not from the ATS fields someone filled in.
OpenAI
Claude
Gemini
Copilot
PerplexityGrok
Your AI assistant · on your call summariesYour AI assistant · on your call summariesWhat the caller says, what you read
Not a transcript to scroll through. The brief, the terms and the deadline, as the whole desk will read them.
No installer, no quote, no IT ticket.
HubSpot
