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The customer calls the number they have. Telsmart makes it the company’s number: routed to the on-call tech by hour and date, summarized on the job, still yours when the technician leaves. And it holds the call in the plant room.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
On-call, approvals and reroutes on one number, and every call on the job when it ends.
Calls run over WiFi and the mobile network. If your internet drops, the call continues over the mobile network. Plant rooms, basements and rooftops included.
See how it works →Every client approval for extra work or parts, summarized and filed on the job with time and name. When the invoice lands, the record is already there. When the next tech arrives, so is the history.
Opening hours, date rules, ring order, queue. Six questions and the flow builds itself, with a test call before the weekend.
When nobody can pick up, the caller gets an SMS with a one-tap Call link from your business number. They reach the desk, not a private voicemail.
Recordings sit next to the summary in the call history, searchable. Handy for a question, decisive when the invoice is argued.
Calls, recordings and AI summaries land on the right customer. HubSpot today; Teamleader, Odoo and Microsoft Dynamics on the Custom plan, and more connectors keep landing.
HubSpot
Microsoft Dynamics
Microsoft TeamsAnd many moreBeyond the summary
Every summary is text your AI assistant can read. Connect the one your desk already uses and ask which customers asked about a maintenance contract, which approvals are still not on a werkbon, which sites call back most. The answer comes from the calls, not from the planner’s memory.
OpenAI
Claude
Gemini
Copilot
PerplexityGrok
Your AI assistant · on your call summariesYour AI assistant · on your call summariesWhat the caller says, what you read
The part, the yes and the name, written the way the office reads it back when the invoice is questioned.
No installer, no quote, no IT ticket.
HubSpot
