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Everything about the truck is on record: e-CMR, tachograph, telematics. The call that moved the slot, authorised the waiting time or rerouted the load is not. Telsmart holds that call between yard and dock and writes it on the shipment the moment it ends.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
Shippers, receivers, terminals and partner carriers on one number, and every exception call on the load when it ends.
Calls run over WiFi and the mobile network. If your internet drops, the call continues over the mobile network. Yards, docks and the corridor between them included.
See how it works →Every call with shippers, receivers and partner carriers written out: what changed, who agreed it, at what time. Filed on the load, searchable by load number.
Ring the desk in order, then queue with music and a message, then the on-call line after hours. Six questions and the flow builds itself, tested before the morning rush.
Numbers that start with, or are exactly, your key contacts take their own route: to the planner on that lane, or the on-call mobile. First match wins.
Push every call, summary and recording to your own webhook or REST endpoint. Your TMS, your rules.
Every call, summary and recording can go to your own webhook or API endpoint. HubSpot today; Odoo and Microsoft Dynamics on the Custom plan, and more connectors keep landing.
HubSpot
Microsoft Dynamics
Microsoft TeamsAnd many more
Your AI assistant · on your call summariesYour AI assistant · on your call summariesBeyond the summary
Every summary is text your AI assistant can read. Connect the one your desk already uses and ask which loads had waiting time authorised by phone, which shippers moved a slot this week, which surcharges were agreed and by whom. The answer comes from the calls, not from the dispatcher’s memory.
OpenAI
Claude
Gemini
Copilot
PerplexityGrokWhat the caller says, what you read
The reroute, the waiting time and who authorised it, written the way the invoice desk reads it back three weeks later.
No installer, no quote, no IT ticket.
HubSpot
