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Telsmart works on the phone in your pocket, holds the call in empty units and parking garages, and writes down every agreement with tenants, contractors and owners. A paper trail before the next building.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
Tenants, contractors and owners on one number, and every promise on the building file when the call ends.
Maintenance sign-offs, lease conversations, contractor instructions: every call summarized and filed on the building and the contact, with time and name. When finance or a tenant queries it a month later, the record already exists.
See AI call summaries →Opening hours, date rules, on-call by name and hour. Six questions and the flow builds itself, with a test call before the weekend.
Contact match sends a known tenant to the manager on that building. Owners and key tenants take a VIP route past the queue. First match wins.
A button in the profile menu reroutes the company’s lines at once: to your mobile, to the office, to the on-call line. Flip it back at the next desk.
Calls run over WiFi and the mobile network. If your internet drops, the call continues over the mobile network. Empty units, parking garages and lobbies included.
Calls, recordings and AI summaries land on the right building and contact. HubSpot today, more connectors keep landing, and your own work-order system connects through the webhook and API.
HubSpot
Microsoft Dynamics
Microsoft TeamsAnd many more
Your AI assistant · on your call summariesYour AI assistant · on your call summariesBeyond the summary
Every summary is text your AI assistant can read. Connect the one your team already uses and ask which tenants reported an issue that is not closed, which contractors quoted by phone, which owners called about a renewal. The answer comes from the calls, not from your memory in the car.
OpenAI
Claude
Gemini
Copilot
PerplexityGrokWhat the caller says, what you read
The approval you were given, the deadline that was named and the promise you made, written the way finance can read it back a month later.
No installer, no quote, no IT ticket.
HubSpot
