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Call routing
Choose who rings, in what order, and what happens when nobody can answer: everyone at once or one by one, queues with overflow, fallbacks to voicemail or mobile. You set it up once, and no call rings into the void again.
Trusted by over 1,700 businesses
How it works
People, teams or queues — on desk phones, DECT or mobile. Routes end at people, not at software screens.
Ring everyone at once when speed wins, or in order when ownership matters. Change strategy per number, per team, per moment.
Nobody free? The call lands somewhere useful: a queue, a voicemail box, a callback link. Never a dead end.
The finer routes
Your best customer never hears a menu. VIP routes check the caller before the normal path runs and ring their account manager straight away. First match wins.
Route by who is calling: known customers one way, unknown numbers another. Your phonebook becomes routing logic.
Meeting ran late, unexpectedly closed? One tap on a smart button reroutes every number to its “closed” or “meeting” path — and one tap flips it back.
On the site, in the van, in a meeting: the right call still finds the right person, and the rest lands somewhere useful. That is the difference between busy and unreachable.
At work
The dock is full and half the team is on the road. Callers notice none of it: the first free colleague picks up, the overflow waits in a queue with a voice, and the one call that slips through gets a callback link by SMS. Good routing is invisible.
Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.
No credit card required.