Call flows

Answer six questions. Your call flow builds itself.

Opening hours, who rings, what happens when nobody answers: you decide in about five minutes, on a canvas you can read. And when something changes, you change it yourself. No ticket to your provider, no waiting.

Trusted by over 1,700 businesses

Your flow builds itself as you answer Publish
+32 50 15 00 16Incoming call
Opening hoursMon–Fri, 09:00–17:00
After hoursVoicemail
Ring team — everyone at onceRob, Sara, Lien
After 20 sec → Voicemail“We call you back”

How it works

From “who answers our phone?” to published. In five minutes.

No flowchart training, no manual. The guided setup asks what you want, and draws the flow while you answer.

1

When should your phone ring?

Weekdays 9–17Closed on weekends, automatically.
Also Saturday morningMon–Fri 9–17 and Sat 9–12.
I’ll set my own hoursPick the hours per day.

Answer six questions

Opening hours, ring strategy, your team, what happens when nobody answers. Plain language, sensible defaults.

2
+32 50 15 00 16 · Incoming
Opening hours · Mon–Fri 9–17
After hours → VM
Ring team · all at once

Watch it build

Every answer becomes a block on the canvas. What you see is exactly what callers get. Click any block to fine-tune it later.

3
Test call from your own phone✓ Sounds right
Greeting · “Thanks for calling…”✓ Emma, Dutch (BE)
Publish

Test-call it, then publish

Hear your flow like a caller does before it goes live. Happy? One click and it is on.

Building blocks

Fifteen blocks. Every phone situation covered.

Start simple, add what you need. Each block clicks onto the canvas and starts working the moment you publish.

Ring peopleRing in orderCall queue Call menuVoicemailPlay a message Opening hoursDate rulesVIP routes Contact matchBusy checkManual switch ConferenceJump to another flowHang up

Call flows are included in every plan.

Start free, build your first flow today and change it whenever your week changes.

Start free. No credit card needed.

Logistics planner at a loading dock taking a call

Busy is not the same as unreachable.

The dock is full, the phones keep going. With a flow behind your number, a hectic day sounds calm on the outside: callers get answered, queued or caught. Nobody hears the chaos.

Opening hours built inOverflow to voicemailChanged in one click

The details that save your day

Small blocks, big saves.

Your best customer skips the queue

VIP routes check the caller before the normal path runs. Your key account rings straight through to Sara. Everyone else follows the flow. First match wins.

Type your greeting. Pick a voice.

No studio, no “can someone record this?” Type the message, choose Emma, Noah or Sophie in Dutch (Belgium) and more languages, preview it, done. Or record it yourself, right in the browser.

Closed unexpectedly? Flip a switch.

Smart buttons put a manual override in your pocket: one tap and the whole flow follows your “closed” or “meeting” mode. No editing needed on a hectic day.

Your flow at work

The caller notices nothing. That is the point.

While Sara just answers her phone, the flow has already done the work: checked the hours, spotted the VIP, skipped the queue. Good routing is invisible. You only see it in the calls that stop going wrong.

Office employee taking a call at her desk
Call flow · live
📞 +32 2 555 01 0111:42
⭐ VIP route matched → rings Sara directly
inside opening hoursqueue skipped

Stop missing calls that cost you business.

Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.

No credit card required.

Keep exploring

Related features

Smart buttons

One switch and your whole flow follows. Closed, meeting, vacation.

See smart buttons →

AI receptionist

Nobody free? The AI answers, helps out and books.

See the AI receptionist →

Phone numbers

A local number in under a minute, or bring your own.

See phone numbers →